1. Introduction

Symbolsink Co Limited ("Symbolsink," "we," "us," or "our") operates https://symbolsink.com to present our stainless steel sink products and factories and to receive B2B inquiries, including OEM and ODM requests.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

• Inquiry and contact details you submit through our forms, such as your name, email address, an optional phone number, and your message content.
• Communications you send by email, phone, or WhatsApp, and related correspondence.
• Technical and device information, such as IP address, browser type, device type, and approximate location derived from IP.
• Usage information, such as pages viewed, referring pages, search keywords used on our site, and general browsing activity.
• Cookies and similar technologies used for site functionality, analytics, and advertising measurement (see Section 6).

3. Personal Information Sources

We obtain personal information from:

• You directly, when you submit an inquiry form, email us, call us, or message us on WhatsApp.
• Automatically, when you browse our website, through cookies, analytics tools, and visitor tracking scripts.
• Service providers that help us operate the site, such as hosting providers, Google Analytics, Google Ads, and similar tools.

4. How We Use Your Personal Information

We use personal information to:

• Respond to inquiries and communicate with prospective or existing business contacts.
• Provide product, factory, certification, and capability information.
• Arrange samples, quotations, and OEM/ODM discussions.
• Improve website content, performance, and user experience.
• Measure site usage and advertising effectiveness (including analytics and conversion tracking).
• Protect our website and business against misuse, spam, fraud, and security threats.
• Comply with applicable legal and regulatory obligations.

5. How We Disclose Personal Information

We may share personal information with:

• Service providers that support hosting, email, analytics, advertising measurement, messaging tools, and related website operations. These providers only access the information needed to perform the services they provide for us, and are obligated not to disclose it or use it for any other purpose.
• Our corporate group, where needed to respond to inquiries or manage business communications.
• Authorities or other parties, when required by law, legal process, or to protect our rights, safety, and property.

We do not sell, rent, trade, exchange, or otherwise transfer personal information to any other company.

6. Cookies and Tracking Technologies

We use cookies and similar technologies, which may include Google Tag Manager, Google Analytics, Google Ads conversion tracking, and site visitor statistics tools. These help us understand how visitors use the site, measure marketing performance, and improve our content.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect some site features. For more information about how Google handles data in its analytics and advertising technologies, please review Google's Privacy Policy at https://policies.google.com/privacy, and Google's page on how it uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

7. Third Party Websites and Links

Our website may link to social media platforms or other external websites. Those sites have their own privacy practices. We are not responsible for the content or privacy policies of third-party websites. We encourage you to review their policies before providing personal information.

8. Children's Data

Our website is directed to business professionals and is not intended for children. We do not knowingly collect personal information from individuals under 16 years of age. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to respond to inquiries, manage business relationships, improve our services, and meet legal, accounting, or compliance requirements. Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

10. Your Rights and Choices

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or portability of your personal information, and to ask us to restrict or object to certain processing.

If you receive marketing emails from us, you may opt out by following the unsubscribe instructions in the email or by contacting us. You may also manage cookie preferences through your browser settings, including for advertising-related cookies where applicable.

To exercise any privacy rights, please contact us using the details in Section 13.

11. International Transfers

We work with service providers that may process data in countries other than the one in which you live. Personal information may therefore be transferred to, stored in, or processed in other locations where our providers operate. Where required, we take appropriate steps to protect information transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. Please review this page periodically for the latest information.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Company: Symbolsink Co Limited
• Email: office@malaysiasink.com
• Phone: +60 13 718 1888
• Malaysia factory: No. 19, Jalan Kamunting 2, 48300 Bukit Beruntung, Rawang, Selangor, Malaysia
• Head office: Rm.1702, Sino Centre, 582-592 Nathan Rd., Mongkok, Kln., Hong Kong
• Contact page: /c_contactus